All packed, and ready to go? For those of you heading off on a summer break soon, we hope your travel plans don’t go wrong, but if they do, you should know that EU travel rules protect you in many situations. Whether your flight is cancelled, your train delayed or your luggage lost aboard your cruise ship, you have the right to make a claim under EU-wide passenger rights.

Whether you travel into, outside or within the EU, what you may claim will depend on the type of transport you use, for example:

In most cases, however, there is a standard procedure to follow if you need to make a claim over a delay, cancellation or problems with luggage:

If you still encounter problems with your claim, you can also try to resolve your dispute using out-of-court procedures - or anAlternative Dispute Resolution entity. This form of dispute resolution is only available to EU residents.

If you have a disability or reduced mobility, you have the right to access air, train, bus, coach, or boat travel like anybody else and the right to free assistance at terminals and on-board vehicles. If you feel your rights have been breached, follow the guidelines above for making a claim. More details on your passenger rights are given below.

More protections are on the way

In July 2026, the EU adoptedrevised rules for air passenger rights- the first major overhaul of these rules in more than 20 years.

The revised rules will make air travel simpler and fairer for passengers. They include:

The new rules should enter into force next summer. Until then, you can continue to benefit from the existing EU rules.

Download the "Your Passenger Rights" app to your device (Google Android,Apple iOS)

Rights for travellers with disabilities or reduced mobility

Out of court procedures for consumers

European Consumer Centres Network